Reply by Sam Ovens

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We absolutely focus to take care of every customer that gets started and works with us to grow their business. Marilia did the worksheets within the first 2 weeks of the program, and was eligible for a refund based on our guarantee, which we have processed quickly. We absolutely honour our guarantee and refund policy, and virtually always reply to our email inquiries the same-day, often within only a few hours. Although this wasn't the right fit, we wish Marilia the best of luck in growing her business.
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I paid for the Consulting Accelerator Program after watching a webinar where Sam Ovens guaranteed 14 days refund. I confirmed via chat (I have the proof) that indeed there was this 14 days refund guaranteed.

No conditions were showed or explained - there weren’t any conditions exposed before the payment. Only AFTER the payment I got access to the user terms and conditions. I read it and there were lots of conditions I didn’t agree. Because of that I DIDN'T SIGN THE AGREEMENT.

I have been asking for an immediate full refund, but his customer service is terrible. I've sent several emails and got just one disappointing response asking me to conclude the first 2 weeks to be able to request a refund (that is one of the conditions explained AFTER the payment). However, like I said, I didn't sign the agreement with this condition, so any of the conditions can be imposed on me. I trusted on the information available at the time of the payment – 14 days refund guaranteed.

I DID NOT SIGN THE AGREEMENT. See attached all 2 ticket service requests, my immediate refund request, their only response and my response to it. After the only response I got I sent several other emails (to support@samovens, support@consulting, refunds@consulting.com, general@consulting) and I got no response whatsoever and no ticket service request was ever sent. I am being completely ignored.

I confess I was very excited about the program and I am still looking for a program to study in the future. So far my experience with Sam Ovens’ business has been awful. I feel cheated and disrespected.

I am still waiting to have my issue resolved. I will update my post if anything changes (for the better or for the worse).

Review about: Sam Ovens Consulting Accelerator Program.

Reason of review: Lack of transparency, terrible customer service.

Monetary Loss: $1999.

Preferred solution: Full refund.

I didn't like: Lack of transparency, Horrible customer service, Lack of ethics, Disrespect for customers.

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