I paid for the Consulting Accelerator Program after watching a webinar where Sam Ovens guaranteed 14 days refund. I confirmed via chat (I have the proof) that indeed there was this 14 days refund guaranteed.
No conditions were showed or explained - there weren’t any conditions exposed before the payment. Only AFTER the payment I got access to the user terms and conditions. I read it and there were lots of conditions I didn’t agree. Because of that I DIDN'T SIGN THE AGREEMENT.
I have been asking for an immediate full refund, but his customer service is terrible. I've sent several emails and got just one disappointing response asking me to conclude the first 2 weeks to be able to request a refund (that is one of the conditions explained AFTER the payment). However, like I said, I didn't sign the agreement with this condition, so any of the conditions can be imposed on me. I trusted on the information available at the time of the payment – 14 days refund guaranteed.
I DID NOT SIGN THE AGREEMENT. See attached all 2 ticket service requests, my immediate refund request, their only response and my response to it. After the only response I got I sent several other emails (to support@samovens, support@consulting, firstname.lastname@example.org, general@consulting) and I got no response whatsoever and no ticket service request was ever sent. I am being completely ignored.
I confess I was very excited about the program and I am still looking for a program to study in the future. So far my experience with Sam Ovens’ business has been awful. I feel cheated and disrespected.
I am still waiting to have my issue resolved. I will update my post if anything changes (for the better or for the worse).
Review about: Sam Ovens Consulting Accelerator Program.
Reason of review: Lack of transparency, terrible customer service.
Monetary Loss: $1999.
Preferred solution: Full refund.
I didn't like: Lack of transparency, Horrible customer service, Lack of ethics, Disrespect for customers.