Sam Ovens Enterprises - Very BAD customer service!!! No refund after submitting my work despite their policy of refunding you – THEY JUST IGNORE YOU!!!
I have been chasing Sam Ovens for the past 10 days regarding an answer on my refund request and I did not receive any answer. The customer service has been very bad so far, I am genuinely not interested in the course now that I saw it and I would like to avoid any yelling or bad behaviour but my case needs to be processed and it needs to be processed quickly.
- The 2nd of January 2017 I signed up for the programme (see image1). I started the programme immediately, I followed instructions, I filled the form, I thought through my ideas, skills and potential niches but after a while I realised that the programme was not what I was looking for. - The 17th of January 2017 I decided to ask for refund (see image2 - Ticket #30607). A nice girl named Katie from customer service answered me immediately citing the terms and conditions and telling me that if I would have submitted my work she would have process the refund personally (see image6).
- The 18th of January 2017 (the day after!) I submitted a scan of my work (see image3). No answer arrived!! Very surprisingly seen the speed of the previous reply (is it because, now that I have got the work there, they do not want to pay me back even if I have the right to get it!?) - The 19th of January I submitted a new ticket explaining my situation and copy-pasting the conversation I had with Katie. No answer again!!!
(see image4 - Ticket #31717) - The 24th of January I submitted another ticket explaining my situation again, guess what... no answer!!! (see image5 - Ticket #32090) Please get in touch with me ASAP!!!
PS. I will submit a new ticket so that you know I submitted this review.
Review about: Sam Ovens Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $600.
Preferred solution: Full refund.
I liked: Curse content, No value added for me.
I didn't like: Refund policy, No response from customer service, Late reply, No refund, Inconsistent service.