Product: Sam Ovens Customer Care Clear all filters (21 of 21 reviews match)
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Sam Ovens - Never heard of them

If a customer has a receipt and their time has ran out I feel they should get store credit and especially if all the items are listed on the receipt there's a few stores in Rochester that you can't return anything and I think that's bogus
Product
Sam Ovens Customer Care
#1256021
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Our refund policy is an "action based refund policy" meaning the customer must take action and complete weeks 1-3 before asking for a refund.
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1.0
Product
Sam Ovens Customer Care
#1032601
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Sam Ovens Enterprises - Very BAD customer service!!! No refund after submitting my work despite their policy of refunding you – THEY JUST IGNORE YOU!!!
Sam Ovens Enterprises - Very BAD customer service!!! No refund after submitting my work despite their policy of refunding you – THEY JUST IGNORE YOU!!!
Sam Ovens Enterprises - Very BAD customer service!!! No refund after submitting my work despite their policy of refunding you – THEY JUST IGNORE YOU!!!
Sam Ovens Enterprises - Very BAD customer service!!! No refund after submitting my work despite their policy of refunding you – THEY JUST IGNORE YOU!!!
Sam Ovens Enterprises - Very BAD customer service!!! No refund after submitting my work despite their policy of refunding you – THEY JUST IGNORE YOU!!!
Sam Ovens Enterprises - Very BAD customer service!!! No refund after submitting my work despite their policy of refunding you – THEY JUST IGNORE YOU!!!
This customer asked for a refund and our company was late getting to his support ticket. The customer posted this negative review about our company on January 26th and we refunded this in full on January 26th. We take responsibility for this since it was our fault...
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1.5
Dartford, Kent
Product
Sam Ovens Customer Care
#997766
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Over half a month, no response to a refund request -- to those researching Sam Ovens, you'll want to read this.
Over half a month, no response to a refund request -- to those researching Sam Ovens, you'll want to read this.
Over half a month, no response to a refund request -- to those researching Sam Ovens, you'll want to read this.
This customer asked for a refund and it took our customer support team far to long to respond and refund the payment. This is our fault and we take full responsibility for it. We have a small customer support team and the Christmas holidays hit us hard in terms of...
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1.0
Product
Sam Ovens Customer Care
#987365
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This customer asked for a refund over the Christmas break and our team was slow in responding to her and refunding her payment. We got to her ticket after a few days and refunded the payment in full and made sure the customer was fully satisfied. This has now been...
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1.0
Product
Sam Ovens Customer Care
#983058
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This customer purchased our product and asked for a refund outside of the 30-day refund period. We are now working with the customer to resolve this issue.
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Product
Sam Ovens Customer Care
#982417
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This customer asked for a refund on December 13th and we refunded them December 15th which is within 48hrs even though we clearly state that refunds can take up to 72hrs to process. It's unfortunate this customer was not patient enough to wait for 48hrs however...
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1.0
Product
Sam Ovens Customer Care
#973518
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This issue has now been resolved and the customer is satisfied and informed on the situation. Here's a screenshot as evidence: https://goo.gl/0kwbnx
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1.0
Product
Sam Ovens Customer Care
#971578
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This customer was refunded within 72hrs of requesting as promised. This issue is resolved and the customer fully satisfied.
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4.1
Harrogate, North Yorkshire
Product
Sam Ovens Customer Care
#952947
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This customer asked for a refund and we refunded them within 72hrs from receipt of their email which is within our stated timeframe. It's unfortunate that the customer posted this message before allowing us a full 72hrs. This issue is now resolved the customer is...
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Product
Sam Ovens Customer Care
#950876
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