Reply by Sam Ovens

Not resolved
This customer purchased a program from us that cost $1,997 or 4x monthly payments of $597. The program came with a very clear 30day money back guarantee period which was clearly marked on all of the sales and advertising materials.

The customer purchased on May 19th 2016 and then requested a refund on July 18th 2016. This is well outside of the 30day refund period.

Our customer support team responded politely to the customer and that was all we heard from them. I have attached our entire customer support chat history as evidence to support this statement.

The customer has made the following claims in his statement:

1). That nobody checked his video because he could see the analytics. We don't watch the video live using Wistia, we download the video and then play it at 2x speed this is why the stats look like nobody watched it.

2). That our company does not provide refunds. This is not true, our company has a refund policy which is clear and 100% fair, in-fact it's the industry standard. We stick to our policy and refund anybody within it. This customer was outside of the terms of the policy and this is why we didn't refund.

3). That we responded with "threatening emails". This is not true. I have attached our entire conversation history that our team had with the customer, as you will see we responded quickly and politely. We informed the customer of the facts and the customer has chosen to bend the truth with his statements here.

4). That we removed all of the customers content. This is not true. ALL members get full lifetime access to our programs and we have not removed this customers access to the content.

Our company went out of our way to serve this customer and deliver the product and level of service which was expected. We did exactly that. The customer is outside of the refund period and has chosen to fabricate slanderous comments about our company because they are upset. This is not fair and not the right way to go about resolving a situation.
Haiku, Hawaii

Horrible service. Will not refund money.

Sends threatening emails after requesting refund. The accelerator program teaches students to email sam their sales script and video for review. When i sent mine for review, i could see no one even visited my video to view it on wistia. Sam sent an email approving the video without even viewing it.

What a scam. When i signed up for the program it had seven weeks of content.

On week 4 all of the content of week 7 was removed. After several attempts to contact support i was never given access to the content which i was promised at the time i signed up.

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