Reply by Sam Ovens

This customer purchased our program and then wrote to our help desk requesting a refund however we could not locate his record in our system. We searched for name, email etc. and could not find it. In the end we found the customer had paid using PayPal and we located his record from PayPal. The moment we located the customer's record we refunded this in full and apologized. This was not the customers fault and was 100% ours, we take full responsibility for this one. We have changed our processes so that we check PayPal records too when customers write in to us and we can't find their records, this will hopefully stop this from happening again. I'm sorry this customer had this experience and agree that it was not acceptable.
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I signed up with the Sam Ovens consultant accelerator program. He said that it was only available for a set amount of time, so when I didn't hear anything back after that time had passed, I contacted them.

I was told there was no record of me ever having purchased the program and they did not know what I was talking about. Luckily, I kept all my emails and was able to show them my receipt from the purchase. I sent them that proof of purchase and stated that if my information could still not be found that I would have to ask for a refund of my money plus the 100 dollars Sam said he would give back for "wasting my time". While I was very impressed from his webinar and the work he

claims to have done, contacting his help desk is a fruitless enterprise.

And after I sent them my proof of purchase they stopped returning my emails. And as there is no number to call, I was not able to get any further information.

This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). Csbirmingham is overall dissatisfied with Sam Ovens. The most disappointing about sam ovens consulting service at Sam Ovens was horrible customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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