Reply by Sam Ovens

Not resolved
This customer purchased on September 2nd 2016 and asked for a refund December 4th 2016 some 90+ days after purchasing the product and using it extensively. The product comes with a 30-day action based guarantee which is stated in multiple places and made clear to all customers. We informed the customer of this policy and they have now posted on this website complaining. Here is a full conversation history as evidence:
Rotorua, Bay Of Plenty
Additional Fees
Customer service
Discounts and Special Offers
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Value for money

I have seen multiple claims by Ovens Enterprises that the 30-day refund window is made clear throughout the sales process, as well as having been told so by support, but I assure you it is NOT. It is completely glossed over and misrepresented in the sales webinar.

I purchased this program after watching Sam's webinar, for two main reasons: first, he claimed this program could work for anyone regardless of experience level or industry. Second, he very clearly stated that if you completed the work and followed instructions and didn't get a client, a full refund would be issued along with an additional $100. Fast forward three months, after spending hundreds of hours and investing well over $1000 in subscriptions, Facebook ads etc, I finally decided that this program was not for me. I requested a refund and was told that there was a 30-day window, which was NOT mentioned in the webinar or present in any of the emails I received.

The program is a six-week course, which is 42 days, so a 30-day refund period is directly contradictory to basic logic. I stated these objections and support responded with links to the terms and conditions, which had not been made available to me previously. This kind of deception is completely unethical and unacceptable. The claims that it can work for anyone are also unsubstantiated and misleading.

In fact, members of the Facebook group have created their own coaching programs specifically for members of this program because it is so inadequate for beginners. The information is somewhat useful, however it is seriously outdated (has not been updated in three years) and there are multiple videos missing.

I wish I had read some of the reviews on this site prior to spending $2400 USD on this program - Sam preaches lofty ethics and "business karma" throughout the program but apparently doesn't practice them in his own affairs. If you choose to purchase this program, BEWARE of the claims, take everything with a grain of salt, and request a copy of the terms and conditions rather than believing the guarantees made in the webinar.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of hidden refund terms and misleading promises. Please immediately contact the author of this review to discuss return, exchange or cancellation policy of sam ovens program and associated monetary loss in the amount of $2400. Sam Ovens needs to issue a full refund according to poster's claims.

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